Cleaner Role

Role Name: House Cleaning Technician – Reno Custom Cleaning

You are responsible for delivering consistent, high quality cleaning that meets company standards and leaves every client confident in our service. Follow these steps exactly to stay efficient, avoid rework, and protect client trust.

Daily Expectations

1. Arrive on time in uniform with all required supplies ready.
   
2. Review the work order and confirm scope, priorities, and access instructions before starting.
   
3. Follow Reno Custom Cleaning room by room cleaning standards without skipping steps.
   
4. Work efficiently while maintaining quality over speed.
   
5. Complete final walkthrough and self check before leaving.
   

Cleaning Standards

1. Clean top to bottom and left to right in every room.
   
2. Disinfect all high touch areas including switches, handles, and fixtures.
   
3. Floors are vacuumed or mopped last and must be visibly clean.
   
4. Bathrooms and kitchens receive extra detail and sanitization.
   
5. Never leave streaks, residue, or missed surfaces.
   

Client Interaction

1. Be professional, respectful, and calm at all times.
   
2. Greet the client if present and confirm any special requests.
   
3. Never argue or make promises outside your role.
   
4. Report concerns or client feedback to your Trainer or Manager immediately.
   

Quality Control

1. Use the checklist to verify every room is complete.
   
2. Correct any missed items before leaving the home.
   
3. Take responsibility for your work without deflecting blame.
   
4. Accept feedback and apply it on the next visit.
   

Tools and Supplies

1. Use only approved Reno Custom Cleaning products and tools.
   
2. Maintain tools in clean working condition.
   
3. Report damaged or missing supplies right away.
   
4. Never substitute products without approval.
   

Safety and Care

1. Follow all safety guidelines and lifting practices.
   
2. Respect client belongings and privacy at all times.
   
3. Report damages or incidents immediately.
   
4. Never take shortcuts that risk injury or quality.
   

Success Looks Like

1. Homes are cleaned to standard every visit.
   
2. Clients feel confident, comfortable, and satisfied.
   
3. Re cleans and complaints are rare.
   
4. You are reliable, coachable, and consistent.
   

What to Escalate

1. Scope confusion or missing instructions.
   
2. Client dissatisfaction or unusual requests.
   
3. Time issues that risk quality.
   
4. Repeated obstacles that slow service.