Office Assistant Role

Role Name: Office Assistant – Reno Custom Cleaning

You keep the operation moving by owning communication, scheduling flow, team accountability, and client experience. Follow these steps to reduce friction, protect revenue, and support the field in real time.

Phones and Communication

1. Answer all calls promptly and professionally.
   
2. Log messages clearly and return missed calls the same day.
   
3. Confirm details with clients and prospects before ending calls.
   
4. Escalate urgent field issues immediately.
   

Clients and Sales Support

1. Provide basic service info and pricing guidance.
   
2. Create estimates accurately using approved guidelines.
   
3. Follow up on estimates and open leads daily.
   
4. Support light sales without overpromising.
   

Hiring and Interviewing

1. Post and monitor job listings as directed.
   
2. Screen applicants and select interviewees based on criteria.
   
3. Schedule interviews and confirm attendance.
   
4. Document interview notes and hiring decisions.
   

Team Accountability

1. Verify cleaners are clocked in and out correctly each shift.
   
2. Flag missed punches or attendance issues immediately.
   
3. Communicate schedule changes to the field clearly.
   

Payments and Admin

1. Process client payments accurately and on time.
   
2. Confirm payment status before service when required.
   
3. Maintain clean records and flag billing issues.
   

Field Issue Handling

1. Answer incoming calls from cleaners and clients in the field.
   
2. Stay calm and solutions focused during issues.
   
3. Coordinate with leadership when escalation is needed.
   
4. Follow up to confirm resolution.
   

Documentation and Reporting

1. File accident reports immediately when incidents occur.
   
2. Document cleaner or client behavior issues clearly and fact based.
   
3. Store all reports in the proper system the same day.
   
4. Notify leadership of serious or repeat issues.
   

Social Media Support

1. Post approved content on schedule.
   
2. Respond to basic messages and route leads appropriately.
   
3. Flag reviews or comments that need attention.
   

Success Looks Like

1. Calls are answered and returned consistently.
   
2. Cleaners are supported and accounted for.
   
3. Clients feel heard and taken care of.
   
4. Issues are documented and resolved quickly.
   

Execute these steps daily. Consistency and speed protect trust and keep operations running smoothly.