Great Customer Service on Every Cleaning Job
Start with a neat clean appearance in your uniform and clean cleaning equipment
- Arrive with warmth and professionalism
Greet the client with a friendly smile, calm energy, and confident posture. This sets the tone for a luxury experience. - Confirm the plan before starting
Briefly review the day’s priorities or any special requests. This shows attentiveness and prevents misunderstandings. - Treat the home with respect
Move carefully, close doors gently, protect walls and furniture, and handle belongings with care. - Communicate clearly and kindly
If you have a question, need clarification, or notice something unusual, speak to the client or office politely and promptly. - Be proactive, not reactive
Fix small things before the client notices—straighten items, wipe fingerprints, tidy surfaces, and add luxury touches. - Protect the client’s privacy
Never comment on personal items, paperwork, or anything you see in the home. - Leave every space better than you found it
Smooth blankets, fluff pillows, fold towels beautifully, align bottles, and create a polished, finished look. - Thank the client when leaving
A simple, genuine “Thank you, have a wonderful day” leaves a lasting impression.
Caution: Cleaners are not permitted to discuss pricing or cleaning times or any official business with the client -the cleaner is more likely to not know what is really going on and has no expertise in these matters
Those being found to do this are subject to disciplinary actions. The only reason a cleaner would need to do this is to steal the client or to back stab the company. Not ok. You will be found out
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