Posts by Reno Custom Cleaning

    MOVE-OUT CLEANING CHECKLIST  KITCHEN: ________ Clean all large appliances ________ Dishwasher, clean inside including door frame ________ Clean refrigerator/freezer inside shelves and interior and exterior ________ Clean stovetop, inside/out oven, bottom drawer ________ Clean range hood (we do not clean vents) ________ Clean floor under appliance if applicable (pull out fridge & Oven) ________ Wipe…

How to add ‘Notes’ to the Notes Section When some new information about a client comes through out in the field. Please immediately add the information to the notes section in the client profile. *examples of Important information:

TYPES OF CLEANINGS WE DO                                We clean Residential Homes only 2-Day Session Deep Clean MAINTENANCE CLEAN – Weekly Maintenance Clean – Biweekly Maintenance Clean – Monthly Maintenance Clean PARTIAL CLEAN Essential Clean INITIAL GENERAL CLEAN ONE-TIME GENERAL CLEAN SENIOR/DISABLED/MILITARY MOVE IN/OUT CLEAN -VACANT 2 of these -Top to bottom Deluxe Move-out or Move-in Clean -Refresh…

 Cleaning Definitions CLEANING TECHNICIAN – Cleaning person – also known as cleaning lady, cleaners, house cleaners Speed cleaning – Perfect Maintenance Cleaning – Our method of cleaning Recurring Service – On going service -weekly, biweekly, monthly 2-Day Session Deep Clean- Deep clean Initial General Clean -First time clean in a home that has signed up…

   MAINTENANCE/GENERAL ONE-TIME CLEAN CHECKLIST          All Rooms: Kitchen: Bathrooms: Notes: ________________________________________________ Date: ________________ Cleaning Technician: _____________________________________

Click image for full description When they are in a customer’s home and encounter an urgent issue. If any of these situations happen, stop what you’re doing and call the office right away using the office number. Emergencies – The customer is angry or upset            –  The customer requests an additional service not scheduled Service…

Click image for full description The client is home How to handle things if the client is home when you arrive. Follow these steps to make sure the experience is professional and respectful. When entering the home: Greeting the client: I- f you can’t pronounce it, simply say “Mr.” or “Mrs. S.” Health & safety…