team-portal

Role Name: Owner – Reno Custom Cleaning Your role is to keep the business healthy, growing, and aligned by owning decisions that impact money, people, and direction. Use these steps to stay proactive, reduce chaos, and keep the company moving forward. Financial Control Scheduling and Capacity Hiring and Team Growth Marketing and Advertising Client Experience…

Role Name: New Hire Trainee – Reno Custom Cleaning Your job is to learn fast, follow directions exactly, and build strong habits from day one. Use these steps to stay on track, avoid mistakes, and progress through training smoothly. Training Expectations Learning the Cleaning System On the Job Conduct Tools and Products Client Interaction Time…

Role Name: House Cleaning Technician – Reno Custom Cleaning You are responsible for delivering consistent, high quality cleaning that meets company standards and leaves every client confident in our service. Follow these steps exactly to stay efficient, avoid rework, and protect client trust. Daily Expectations Cleaning Standards Client Interaction Quality Control Tools and Supplies Safety…

 THINGS WE CLEAN                           THINGS WE DO NOT CLEAN/DO

  Things we DO NOT CLEAN EVER

TYPES OF CLEANINGS WE DO                 We clean Residential Homes only and small offices/studios 2-Day Session Deep Clean MAINTENANCE CLEAN – Weekly Maintenance Clean – Biweekly Maintenance Clean – Monthly Maintenance Clean PARTIAL CLEAN Essential Clean INITIAL GENERAL CLEAN ONE-TIME GENERAL CLEAN TIDY-UP CLEAN Commercial -Small Offices/Professional Studios SENIOR/DISABLED/MILITARY MOVE IN/OUT CLEAN -VACANT 2 of these…

How do I report a vehicle accident at a client’s home…. How to report a vehicle accident -Voice It is very important to report any type of vehicle accident on the job. Moreover, at a client’s home/property; car to car, property such as a pole or mailbox etc… Report an vehicle accident: Make sure you…

How do I report an Injury accident at a client’s home…. Personal Injury on the Job -Audio It is very important to report any type of personal Injury while on the job Report a personal injury accident: Make sure you and any other person are okay or need emergency services Call 911 if you need…

Vacuum Safety… Vacuum Safety -Audio Safe vacuum habits prevent injuries, damage, and job delays. Follow these steps every time. Plugging and Unplugging Cord Awareness Wrapping the Cord Stair Safety Body Safety Clean Up When to Escalate Follow this play every time. Safety is not optional.

How do I take care of my vacuum… How to care for my vacuum -Audio Taking care of your vacuum keeps suction strong, prevents breakdowns, and avoids job delays. Follow these steps every week to keep your vacuum working like new. Daily Use After Every Job Weekly Maintenance Monthly Care What to Never Do When…