Role Name: New Hire Trainee – Reno Custom Cleaning
Your job is to learn fast, follow directions exactly, and build strong habits from day one. Use these steps to stay on track, avoid mistakes, and progress through training smoothly.
Training Expectations
- Arrive on time in uniform with a positive attitude.
- Follow your Trainer’s instructions exactly as shown.
- Ask questions immediately if something is unclear.
- Accept feedback without defensiveness and apply it right away.
Learning the Cleaning System
- Learn Reno Custom Cleaning room by room standards.
- Practice proper order of cleaning top to bottom and left to right.
- Memorize high touch areas and required disinfecting steps.
- Use checklists until steps become automatic.
On the Job Conduct
- Stay focused and engaged during every job.
- Do not rush or skip steps to move faster.
- Treat client homes with respect and care.
- Keep personal phone use to breaks only.
Tools and Products
- Use only approved tools and products.
- Learn correct dilution and usage.
- Return tools clean and organized after each job.
- Report missing or damaged supplies immediately.
Client Interaction
- Be polite, professional, and calm if clients are present.
- Do not explain policies or pricing.
- Direct all client questions to your Trainer.
- Never argue or guess.
Time and Accountability
- Clock in and out exactly as instructed.
- Follow the assigned schedule without changes.
- Communicate delays or issues immediately.
- Take responsibility for mistakes.
Safety and Awareness
- Follow safety and lifting guidelines.
- Watch for hazards in each home.
- Report accidents or damage immediately.
- Never hide errors.
What Success Looks Like
- You follow the process without reminders.
- Quality improves each week.
- Feedback is applied quickly.
- You are approved to work independently.
Follow this play every day. Strong habits now lead to long term success.
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