Owner Role

Role Name: Owner – Reno Custom Cleaning

Your role is to keep the business healthy, growing, and aligned by owning decisions that impact money, people, and direction. Use these steps to stay proactive, reduce chaos, and keep the company moving forward.

Financial Control

1. Approve purchasing for supplies, equipment, and vendors.
   
2. Review payroll weekly for accuracy before submission.
   
3. Oversee billing, payments, and outstanding balances.
   
4. Monitor cash flow and adjust spending quickly when needed.
   

Scheduling and Capacity

1. Review schedules to ensure coverage and efficiency.
   
2. Adjust staffing based on demand and growth goals.
   
3. Approve major schedule changes or exceptions.
4. Fine tune jobs -update notes section, add checklists
   

Hiring and Team Growth

1. Run group interviews consistently.
   
2. Select candidates who align with standards and values.
   
3. Support onboarding and training priorities.
   
4. Maintain strong employee relationships and retention.
   

Marketing and Advertising

1. Plan and approve marketing and advertising efforts.
   
2. Create content that reflects the brand and standards.
   
3. Capture photos and videos of real work and team members.
   
4. Track results and double down on what works.
   

Client Experience

1. Maintain relationships with key clients.
   
2. Step in on escalated client issues when needed.
   
3. Protect brand trust and long term satisfaction.
   

Operations and Projects

1. Lead improvement projects that remove bottlenecks.
   
2. Support new systems, tools, and processes.
   
3. Ensure changes are communicated and adopted.
   

Learning and Development

1. Continuously learn new business, leadership, and marketing skills.
   
2. Stay informed on industry trends and best practices.
   
3. Apply what you learn quickly.
   

Legal and Compliance

1. Oversee insurance, contracts, and compliance needs.
   
2. Address legal issues promptly.
   
3. Maintain proper documentation and records.
   

Success Looks Like

1. Revenue is stable and growing.
   
2. Team feels supported and accountable.
   
3. Clients trust the brand.
   
4. The business runs without constant emergencies.
   

Execute this role weekly with intention. Ownership means staying ahead, not catching up