The Door Code won’t work, but it worked before

I Can’t Open the Client’s Door, but it worked before

Reasons a door code stopped working:

• Battery in code box is dead
• Client changed code and did not tell us
• Faulty bottoms or warn out buttons

1. Open the client’s profile.
   Tap the client’s name and click on their phone number.
2. Call first.
   Use the call option.
3. If there’s no answer:
   Use the same button to send a text message.
4. After texting:
   Wait about a minute, then call again.
5. Make three total attempts.
   Call → text → call → wait → call.
6. After the 3rd attempt:
   Call the office.
7. If you cannot reach the office:
   Use the 15‑minute method on your own.
8. 15‑minute method:
   Wait up to 15 minutes for the client to respond.
9. After 15 minutes with no response:
   Leave the property.