Posts by Reno Custom Cleaning

Feather Duster, Cobwebber, Extension Duster 1. Please use feather duster with care. It is fragile – Always use at an angle, never jam duster forward 2. Put feather duster on your apron for easy access or your back pocket 3. Do not use broken feather duster that has sharp broken feathers This is caused by…

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How to Clean Dirty Cabinets Option 1 — Standard Clean

Cleaning Dirt Code of Homes 1-2 Immaculately Clean (cleaned on routine basis by owner/cleaning service) 3-4 Extremely Clean (cleaned on a routine basis by owner/cleaning service) 5-6 Average Build-Up (some mold in shower, cabinets are good but need a spray & wipe, but not excessive build up) 7-9 Excessive Build-Up (everything needs a good washing…

My Partner is Gossiping… Gossip About a Client Exit the conversation immediately. Redirect to professionalism: ‘Let’s stay focused — client privacy is non‑negotiable.’ Report the incident to Jennifer privately. Gossip About a Team Member Stop the conversation by shifting to work: ‘Let’s keep it respectful and stay on task.’ If it continues, step away and…

 “What’s the Difference in the Cleanings?” Initial General Clean: For your first visit, we complete an Initial General Clean. This takes a little longer than your regular maintenance clean because we’re removing older buildup and learning the layout of your home. It usually runs about one to two hours longer, and it’s not a deep…

Client Is Asking for Extra ServicesPolitely decline and tell the client all extra services must be scheduled through the office. Examples of Extra Services

Client Is Very RudeStop engaging, stay professional, and call the office from outside the home. Examples of “Very Rude”

I Feel Unsafe in a Client’s Home Leave the home immediately and call the office once you are outside. Examples of Unsafe Situations • Someone in the home is acting aggressive • A person is present who shouldn’t be • An animal is behaving aggressively • You hear yelling, fighting, or threatening behavior • You…