team-portal
Do I open & clean cabinets & closets in client’s home….
Do I open & clean in cabinets & closets in clients homes As part of our policy we do not clean or open cabinets or closets, drawers or anything that needs opening. There are a few exceptions. Do not open: When to open or clean:
Read MoreWhat doors do I lock in a client home…
What doors do I lock in a home… We must always secure a client’s home. Locking doors or making sure doors are shut securely is of the utmost importance. Door to lock: Doors not to lock: Unsure doors:
Read MoreI overslept, what do I do…
Video below I overslept, what do I do… Oversleeping & Late Arrival Policy Oversleeping can happen. Whether you didn’t hear your alarm or forgot to set it, the reason is less important than how you handle it. What matters is taking responsibility and getting to work promptly. If You Oversleep: • Notify the office immediately…
Read MoreReno Custom Cleaning Employee Handbook
https://drive.google.com/file/d/1NOKEFs_zlv-lNM1PCFXvjVquMztWK5J2/view?usp=sharing
Read MoreEmployee Safety Handbook
https://drive.google.com/file/d/1JWxhwBygD9o7FA-ZOga2JPcx38Sl-kuR/view?usp=sharing
Read MoreSteps to clean floors
CLEANING THE FLOORS 1. Start by vacuuming from the back of the house or room to front, shake out rugs, set aside. 2. Use pole attachment to vacuum all tight spaces. Such as between bed & nightstands. Use attachment to vacuum hard floor edge areas then proceed to vacuum -the area between baseboard and floor…
Read MoreHow to add an appointment to your schedule…
How to add an appointment to your schedule… Add an appointment: Now you want to go out into calendar and see if it looks right Most employees get this wrong. It is not ‘APPOINTMENT’ IT’S ‘TASK’ that we use. Works better
Read MoreHow to take a photo on a client’s profile from an app…
How to take a photo on a client’s profile from an app… It’s best to take photos on the app in the client profile when doing before and after photos. That way they are easily accessible Take Photos Now the photos you take will be right at the bottom of the client profile for easy…
Read MoreHow to Read a Client Profile
How to Read a Client Profile Select the client scheduled for your next cleaning. Open the client profile Check basic details • Read the client’s name. • Confirm the address. Review the notes section • Scroll through the notes for any special instructions. • Be aware: the notes may not always be updated in time.…
Read MoreTidy-up Service
Reno Custom Cleaning, LLC offers an exclusive cleaning package. The Tidy-up Clean service on a weekly or bi-weekly basis. We offer a select set of tasks for our clients. Perfect for busy professionals, families, or anyone who needs a quick refresh between maintenance cleans Clients may order full service or choose A la Cart. Full…
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