team-portal

 Do I Have to Split My Tip… Sharing Tips: When to Share and When Not To Do I have to share my tips? There will be times when tips should be shared, and times when they should not. Here are the guidelines: ✅ When to Share Tips • Teamwork: If the job is split equally…

What do I do if I find valuables in a client’s home… As cleaners we often find client’s valuables lying about while we are cleaning. Such as checkbooks, passports, jewellery etc… What do we do with these items I found a valuable item: **Having integrity is one of the most important values we can have…

I Found Money in a Clients Home, what do I do with it…. We often come across money in client’s homes. What do we do with it? Sometimes clients stage money (fact) & sometimes clients are just careless with money. When we find paper cash money: When we find coin money: *Having integrity is one…

 How do I contact the client out in the field… At times the cleaner may have to contact the client themselves. This is much faster than waiting for the office. How to contact clients while you are in the field. Client Profile: This is a great feature The Customer Factor (CRM) has. Makes things so…

The client sent me away. What do I do…. At times clients will send you away when you arrive at their door. Reasons vary. They may say they tried calling or texting but did not get the message out in time.  What do you do?: *Hopefully the 2nd client will let you arrive now or…

  How to get a hold of me?…. There are a few ways to get a hold of me or the office. We have a simple system. No group chats, no complicated phone systems Text:             Email:  Phone: Acting Manager: Temperarily, when she is assigned this duty Aurora 

✅ How to Use the Checklist Checklists help maintain the quality and consistency of your work. Follow these steps: 1. Open Client Profile 2. Scroll to the Bottom 3. Access the Checklist 4. Mark Tasks as Complete 5. Finalize the Job *All checklist are enable to where you can not complete job unless you use…

How do I keep up on my cleaning quality… This Cleaning Quality Micro Play is enforced to keep standards sharp and service consistent. It’s a tool designed for everyone—owner, cleaner, and client—to work together in maintaining premium results. By following structured steps and shared accountability, we ensure quality never slips, feedback is clear, and trust…

   Reno Custom Cleaning Employee Pay Policy Pay By the Hour: All Reno Custom Cleaning employees are paid by the hour. They are paid for their exact time they work Exceptions: Direct Deposit: All employees will be paid by direct deposit Clock In/Out Requirements • All employees must use the company app to clock in and…

 Things we DO NOT CLEAN, EVER