team-portal
How to Remove Grease
You need to be logged in to view this content. Please Log In. Not a Member? Join Us
Read MoreWays to Scrub Soap Scum How to remove soap scum
You need to be logged in to view this content. Please Log In. Not a Member? Join Us
Read MoreHow to Clean Dirty Cabinets
How to Clean Dirty Cabinets Option 1 — Standard Clean
Read MoreCleaning Dirt Code of Homes
Cleaning Dirt Code of Homes 1-2 Immaculately Clean (cleaned on routine basis by owner/cleaning service) 3-4 Extremely Clean (cleaned on a routine basis by owner/cleaning service) 5-6 Average Build-Up (some mold in shower, cabinets are good but need a spray & wipe, but not excessive build up) 7-9 Excessive Build-Up (everything needs a good washing…
Read MoreMy Partner/Teammate is Gossiping…
My Partner is Gossiping… Gossip About a Client Exit the conversation immediately. Redirect to professionalism: ‘Let’s stay focused — client privacy is non‑negotiable.’ Report the incident to Jennifer privately. Gossip About a Team Member Stop the conversation by shifting to work: ‘Let’s keep it respectful and stay on task.’ If it continues, step away and…
Read MoreWhat’s the Difference in the Cleanings
“What’s the Difference in the Cleanings?” Initial General Clean: For your first visit, we complete an Initial General Clean. This takes a little longer than your regular maintenance clean because we’re removing older buildup and learning the layout of your home. It usually runs about one to two hours longer, and it’s not a deep…
Read MoreClient Is Asking for Extra Services
Client Is Asking for Extra ServicesPolitely decline and tell the client all extra services must be scheduled through the office. Examples of Extra Services
Read MoreClient Is Very Rude
Client Is Very RudeStop engaging, stay professional, and call the office from outside the home. Examples of “Very Rude”
Read MoreI Feel Unsafe in a Client’s Home
I Feel Unsafe in a Client’s Home Leave the home immediately and call the office once you are outside. Examples of Unsafe Situations • Someone in the home is acting aggressive • A person is present who shouldn’t be • An animal is behaving aggressively • You hear yelling, fighting, or threatening behavior • You…
Read MoreOffice Assistant Role
Role Name: Office Assistant – Reno Custom Cleaning You keep the operation moving by owning communication, scheduling flow, team accountability, and client experience. Follow these steps to reduce friction, protect revenue, and support the field in real time. Phones and Communication Clients and Sales Support Hiring and Interviewing Team Accountability Payments and Admin Field Issue…
Read More