DAILY CLOCK-IN/OUT SCHEDULE

   DAILY CLOCK-IN/OUT SCHEDULE

STEPS:

1. Read jobs for the day -client profile, notes, checklist (PREFERABLY TWICE)
2. Leave home by 8am (leave 15 minutes earlier for storage stop or gas stop)
3. Arrive at job by 8:25am
4. Text “here” to office
5. Clock in to “main” clock-in feature

                            1.Click “Clock-in” at beginning of first job

                            2.Click “Clock-out” when DONE for the day

6. Click “Begin Job” clock-in/out feature in client profile

1.                   1. Click “clock” icon
2.                   2.Click “begin job” 
3.                   3.Click “Job Complete” – send client text

                              4.Click “OK” to close out

7. Start job
8. End job -check off “Checklist” 
9. Put equipment in car
10. Get in car
11. Text “done” to office
12. Text “tip” & amount -if any
13. Click “job completed” clock-in/out feature in client profile
14. Send “job completed” to client (with all names of persons cleaning job)

* if you have second job, please follow steps 6-13

15. Clock out with main “clock-in/out” feature at the end of your LAST job
16. Done for the day -THANK YOU!!

    The Customer Factor App for Employees

• Must download onto personal cell phone (The Customer Factor app)
• Must allow app to use location while using app
• Clock in on BIG clock, stay clocked in and clock out at the end of your day (last job) -this is not for you to go by, this time is for the office. You need to concentrate on the JTH
• Clock in/out at each clients house (in client profile) Clock icon

     -Each house only select “Begin Job” then “Job Completed” when finished -send “Job Complete” text to client

• Take client home photos with app -it allows it to store directly in client profile (only when directed)
• Use client checklist and mark “complete
• Please add additional details of job in “notes”

You may look ahead to see all of your schedule

• You may look ahead to  see where you have an open spot to make a personal appointment -must be one week in advance and after 3pm
• Please use “Task” for personal appointments -management will see this on office computer

You will only see client’s name and address -no phone number or email addresses

• Home details 

• Square Footage of home
• How many bedrooms 
• How many bathrooms
• Pets (sometimes)
• Dirt code of home
• Type of cleaning
• General notes -some details about job (that aren’t in checklist)
• Jobs

• Duration (time allowed to be there)
• Type of job (weekly, biweekly, maintenance, one-time)

                        DO NOT FORGET TO CLOCK OUT AT END OF DAY

Take job photos of client’s homes

• Click on client profile
• Click on camera icon
• Click “take photo”
• Take photo
• Click “OK’