Posts by Reno Custom Cleaning
I THINK I’M AT THE WRONG HOUSE AND I DON’T KNOW WHAT TO DO
Click Image for full description We all get a little confused when trying to find a new home and, in an area, we are unfamiliar with. No problem. Just follow these steps Double check the address on The Customer Factor App, on GPS and on the home it’s self If you still cannot find the…
Read MoreI CAN’T GET DIRECTIONS TO CLIENTS HOME AND I DON’T KNOW WHAT TO DO
Click Image for full description When you can’t get directions to a client’s home using The Customer Factor App. Follow these steps to get to the home quickly and fix the issue so it doesn’t happen again. Check the Customer Factor App for directions first. If you are in route and the directions get weird:…
Read MoreGOT A FLAT TIRE
If you get a flat tire while heading to or leaving a client’s home. Follow these steps so the office and client know what’s happening and you get help quickly. We do not call out of work for a flat tire. Tire gets fixed and we proceed to work Safety Note: Following these steps is…
Read MoreTHE ALARM IS GOING OFF AND I DON’T KNOW WHAT TO DO
Most clients now days have their home alarm access on their phone. However, there are times when they don’t notice it. Usually, it’s when we are there.
Read MoreIT’S HOT IN THE CLIENTS HOUSE AND I NEED AIR FLOW
We require all client to allow us access to their thermostat.
Read MoreCLIENTS, KIDS, GUESTS OR PETS ARE IN MY WAY AND I CAN’T DO MY JOB
This is a difficult situation to be in. However, you are the cleaner and in charge of your workspace for the most part. Cleaner must take control of the situation. Period.
Read MoreI CAN’T OPEN DOOR LOCK
There is a variety of ways to open code locks or regular key locks on front doors. Follow these options first before you contact office Sometimes you have to hold the door towards you or push away from you as you enter code or as you turn the key 7. If none of the above…
Read MoreMY VEHICLE BROKE DOWN/MY CAR WON’T START
We all have car trouble. But if we can’t make it to work, we don’t make money to fix our vehicles. The world does not stop because you have vehicle issues. Business must go on. Car broke down on the road or at client’s home:
Read MoreI BROKE/DAMAGE AN ITEM AT CLIENTS HOME
Everyone breaks something eventually. Whether it’s big or small. No matter the size or severity we always report a broken or damaged item.
Read MoreCLIENT IS NOT ANSWERING THE DOOR AND THE DOOR IS LOCKED
There are many reasons why the client is not answering the door. But we won’t get into that here. Lets find a solution.
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