team-portal

How Do I Vacuum… How do I vacuum -Audio Vacuuming correctly improves appearance, suction results, and efficiency. Follow these steps every time to leave clean, professional looking floors. Setup Positioning Technique Finishing What Not to Do

My mop is broken or not working -Audio 1. Assess in 2 Seconds • Step pedal squeaking or not spinning → keep going, finish the floor as best as possible. • Handle bent or partially broken → keep using it, even if you need to bend slightly. 2. If Mop Is Fully Unusable • Look…

My vacuum is not working, what do I do… Vacuum not working -Audio Vacuum Breakdown Protocol  1.  Flip + Peek -keep vacuum running to check if roller is working Tilt the vacuum back just enough to visually check: • Brush roll 2. Stop + Unplug A single motion: hand to plug → pull → set…

Where do I empty my vacuum while on the job…. Empty Vacuum -Audio Emptying your vacuum correctly protects the client’s home and keeps the job professional. Follow these steps every time you need to empty it. Approved Locations How to Empty It What Not to Do Clean Up

 No Clean Sheets Left Out No Clean Sheets Left Out -Voice Scenario: The client did not leave clean sheets, and the dirty ones are already off the bed. 1. Pause & Check the Client Profile • Open the client profile in the app. • Tap the client’s phone number. 2. Send a Quick Text to…

   DAILY CLOCK-IN/OUT SCHEDULE STEPS:                             1.Click “Clock-in” at beginning of first job                             2.Click “Clock-out” when DONE for the day                               4.Click “OK” to close out * if you have second job, please follow steps 6-13     The Customer Factor App for Employees      -Each house only select “Begin Job” then “Job Completed” when finished -send “Job Complete” text to…

 How do I Clock-in/Clock-out Here is how you clock-in/clock-out: *Clocking in and out is one of the most important tasks for employees to learn. Once you learn it it will come as second nature.

How do I keep up on my cleaning quality… This Cleaning Quality Micro Play is enforced to keep standards sharp and service consistent. It’s a tool designed for everyone—owner, cleaner, and client—to work together in maintaining premium results. By following structured steps and shared accountability, we ensure quality never slips, feedback is clear, and trust…

How do I handle the cleaning caddy… Voice Audio -Listen Cleaning Caddy Handling  👜 Carrying the Caddy • Use the strap when walking to the client’s home. • Keep your arm free so you can also carry the mop bucket. • Handles are available for support if needed. 📦 Organizing the Caddy • Exterior pockets…